Refund Policy

Last updated: September 12, 2026

This Refund Policy describes how billing, cancellations, and refunds are handled for services purchased from The Procurer. It applies alongside our Terms of Service, which govern the overall engagement.

1. Monthly plans (Essentials, Growth, Enterprise)

• Monthly plan fees are billed in advance and are non-refundable for the current billing period once that period has begun.
• You may cancel or downgrade a monthly plan at any time by providing 30 days' written notice to info@theprocurer.org. Service continues, and billing applies, through the end of that notice period.
• If we are unable to begin substantive work on your account within the first 14 days of a new monthly plan due to a delay on our part, you may request a prorated refund for that period by contacting us.

2. Project-based services

• Flat-fee project services (such as a single RFQ sourcing engagement, contract review, or spend audit) are billed as described in the applicable Order.
• If a project has not yet started, you may cancel for a full refund by notifying us in writing before work begins.
• Once work has started, fees are refundable on a prorated basis reflecting the portion of work not yet completed, at our reasonable assessment.
• Once a project deliverable (such as a completed sourcing report or finalized contract redlines) has been delivered in full, fees for that deliverable are non-refundable.

3. Enterprise engagements

Refund, cancellation, and notice terms for custom Enterprise engagements are set out in the applicable Order or master services agreement, which will govern in the event of any conflict with this policy.

4. How to request a cancellation or refund

To cancel a plan or request a refund, email info@theprocurer.org with your company name and the plan or project in question. We will confirm receipt within two business days and process any approved refund to the original payment method within 10 business days.

5. Billing errors

If you believe you were billed in error, contact us within 60 days of the charge. We will investigate and issue a correction or refund if an error is confirmed.

6. Changes to this policy

We may update this Refund Policy from time to time. The version in effect at the time you purchased a plan or project will govern that purchase, unless a change is required by law.

7. Contact us

The Procurer
1753 Poinsettia Dr
Fort Lauderdale, FL 33305
Phone: (218) 690-8772
Email: info@theprocurer.org